Shopify CEO Tobias Lütke is getting a first-hand look at the AI-workplace revolution, and it isn’t a pretty sight.Shopify 首席执行官托比亚斯·吕特克(Tobias Lütke)正在亲眼目睹人工智能带来的职场革命,而眼前的景象并不乐观。
New reporting by Fortune revealed the disastrous results of Shopify’s all-out scramble to embrace AI nearly a year ago. After telling workers that using AI tools is a “baseline expectation” in the workplace, Lütke is now changing his tune as workers spew out AI-generated emails, memos, and code without double-checking it beforehand.《财富》杂志的最新报道揭示了 Shopify 在近一年前全力拥抱人工智能所带来的灾难性后果。在告诉员工使用人工智能工具是职场“基本期望”之后,吕特克如今改变了口风,因为员工们在没有事先仔细核对的情况下,大量产出由人工智能生成的电子邮件、备忘录和代码。
“We call those ‘slop grenades’ that people toss at each other,” Lütke said in an interview on the Knowledge Project podcast. “That’s definitely a bad thing.”“我们把人们互相抛掷的这些东西称为‘垃圾手榴弹’,”吕特克在接受 Knowledge Project 播客采访时说,“这绝对是一件坏事。”
The CEO further explained that the initiative incentivized workers to “go nuts” on AI, leading to a deluge of AI generated slop.这位首席执行官进一步解释说,该倡议激励员工在人工智能应用上“疯狂尝试”,导致了人工智能生成的垃圾内容泛滥成灾。
“You don’t really read it, and now it has to be reviewed by your colleagues, and they are like, ‘this doesn’t look right,'” he complained. “You’re just letting AI do the work for you.”“你根本不去读它,现在它必须由你的同事来审核,而他们会觉得‘这看起来不对劲’,”他抱怨道,“你只是在让 AI 代替你工作。”
As ironic as it may be for the once-AI-happy Shopify exec, he’s far from alone. An April survey of 1,150 office workers found that 40 percent had encountered a phenomenon known as “workslop,” or AI-generated content that looks professional on the surface but lacks any actual substance.尽管对于这位曾经热衷于人工智能的 Shopify 高管来说,这颇具讽刺意味,但他绝非个例。四月份对 1,150 名办公室职员进行的一项调查发现,40% 的人遇到过一种被称为“工作垃圾”(workslop)的现象,即表面看起来专业但缺乏任何实质内容的人工智能生成内容。
Estimates found workers already waste 3.4 hours a month cleaning up the AI schlock, amounting to a monthly loss of $8.1 million for a workplace with 10,000 employees.据估计,员工每月已浪费 3.4 小时来清理这些人工智能制造的垃圾,对于一个拥有 1 万名员工的职场而言,这相当于每月损失 810 万美元。
Another survey from earlier in September found that negative sentiments around AI in workplace have exploded over the past few years, with the majority of workers now expressing negative attitudes toward the tech.九月初的另一项调查发现,过去几年里,围绕职场人工智能的负面情绪激增,大多数员工现在对这项技术持负面态度。
Whatever way you slice it, it’s clear that AI is not a catch-all for workplace productivity — an obnoxious lesson Shopify’s Lütke had to learn the hard way.无论从哪个角度来看,显而易见的是,人工智能并非职场生产力的万灵药——这是 Shopify 的吕特克不得不通过惨痛教训才明白的道理。
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